The Project Implementation Plan outlines the initial project, but as new features are added and teams begin to work with the software, many clients like to make changes or additions. For our initial engagement, we follow a traditional, phased approach. However, experience has shown us that projects generally encompass many smaller phases over a longer time period.
As with any maintenance system, improvements are a way of life that keeps evolving. Our focus is to work with our clients over the long term to apply on-going improvements that deliver:
- Enhancements such as new features, modules, and tools that add a competitive edge in the industry
- Software fixes and solutions
- Streamlined process flow that improves efficiency and lowers operational costs
- User interface updates
Azzier enables its clients to manage all assets within the organization, providing the ability to streamline or enhance other corporate applications. Additional interfaces, advanced reporting, and additional module implementation can be explored at any time.
Annual Software Maintenance and Support Agreement
This invaluable service ensures that Azzier stays current with latest technologies and provides several support avenues for technical issues that may arise.
The architecture of the Azzier system allows Tero technicians to quickly and easily distribute upgrades and support the client.
Included in the Annual Software Maintenance and Support Agreement are services for:
- Telephone technical assistance (toll-free number)
- Azzier version upgrades (at no cost)
- Database support
Although every Azzier engagement is unique, we generally plan to complete major elements of the implementation within 90 days.
- Create the Implementation Plan
- Perform the initial data transfer (if applicable)
- Screen design (if applicable)
- Install Azzier on Tero’s servers and train the client staff
The 90-day period will ensure staff is properly trained and able to fully use the system to create work orders, enter key assets and create basic reports.